Support Assistance

To contact Support, please raise a ticket by completing the form below:

Customer centric success: Driven to achieve together

"The benefits are colossal. I can sit beside the machine and do color development work in minutes. There is no faster way to do color development work"
Product Development ManagerNew Zealand
"I got a request for a sample for an urgent contract Job at Midday. I had the yarn in stock, made the sample on the Mtuft and by 3:30 pm that afternoon the sample was with the courier."
Carpet ManufacturerNew Zealand
"The Mtuft makes any gauge possible. A single package of yarn can produce a sample using a small amount of primary backing, therefore reducing wastage"
Yarn ManufacturerIndia
"The turn-around time is so much quicker than the alternative of setting up a full production creel. We now have the time to sit back and actually design and innovate as opposed to reacting"
Product Development ManagerAustralia
“A production machine will be down for several hours to do even a simple sample, this could be $5000 of lost production value on a modern high-speed machine. So, a sample from the Mtuft could save $5000!”
Carpet ManufacturerNew Zealand
“The big value for the Mtuft for me is in evaluating colour combinations. The Mtuft is unbeatable for this.”
Carpet ManufacturerNew Zealand
“The thing I like most about the Mtuft is the flexibility.”
Product Development ManagerAustralia
“It’s an amazing tool for carpet sampling. All barriers to innovation, unique developments and out of the box ideas ends with the Mtuft.”
Carpet ManufacturerIndia
“The Mtuft makes money by allowing for a custom sample service that exceeds all customer expectations by offering fast sample turn around and accurate quality and visual representation of the actual product.”
Product Development ManagerAustralia
“The Product Development process is simplified and accelerated hence a greater volume of idea development is leading to better product style and design choices being made. Near enough is not good enough anymore.”
Product Development ManagerAustralia

Latest News

CreelMT

Could One CreelMT Support Two Tufting Machines?

Posted on: 21 October 2026

Could One CreelMT Support Two Tufting Machines? | CreelMT Case Study |

Read Article
CreelMT

Is Your Creeling Process Hiding a Much Larger Commercial Opportunity?

Posted on: 6 October 2026

Is Your Creeling Process Hiding a Much Larger Commercial Opportunity? Few carpet manufacturers would describe creeling as a new problem.

Read Article
CreelMT

The Four-Hour Pattern Change

Posted on: 30 September 2026

The Four-Hour Pattern Change Imagine walking onto the production floor during a pattern change. The tufting machine is stopped. Four […]

Read Article
all resources