General Questions (FAQ)
Where are Modra machines manufactured?
Modra machines are proudly manufactured in Australia.
Help! I need support for my Modra machine.
To arrange for a technician to contact you, please visit Zendesk, our web-based support system. From Zendesk, you can “Create a Support Ticket” to register the issue.
- To login to Zendesk with your password, click here
- If you do not have a Zendesk password, click here
- Or, to contact support via email: helpdesk@modra.com
Is support available remotely?
Yes! Most of our machines can be connected to the internet so that our technicians can remotely diagnose and resolve most issues.
How do I order spare parts?
To order spare parts, send an email to sales@modra.com
Remember to include details of the part(s) you need, for example, the Modra part number, a photograph, etc.
If you are unsure about the part you require, you can login to Zendesk, our web-based support system, for spare parts lists and machine exploded views to assist in identifying the part needed and the corresponding part number.
- To login to Zendesk with your password, click here
- If you do not have a Zendesk password, click here
Once in Zendesk, click on the appropriate machine, for example Kibby, to see spare parts lists for the various models.
How do I get a Manual for my Modra machine?
To access machine manuals, login to Zendesk, our web-based support system.
- To login to Zendesk with your password, click here
- If you do not have a Zendesk password, click here
Once in Zendesk, click on the appropriate machine, for example Kibby, to see machine manuals for the various models.
What are Modra's General Terms and Conditions of Sale?
A copy of our General Terms and Conditions can be found here.
Are Modra's machines covered by Patents?
Yes. To see patent information, click here.
Mtuft – 8 Needle Tufted Carpet Sample Machine
Is it possible for Modra to run trials on the Mtuft machine prior to my purchase?
Yes, we are happy to do this. To arrange for a trial, click here.
What is the maximum number of colours possible on the Mtuft machine?
Up to 8 colours is possible.
Up to 6 colours for Micro-Gauge (ColorPoint type construction).
What types of construction is it possible to replicate on the Mtuft machine?
The Mtuft is suitable for all constructions (including ColorPoint) gauges and stitch rates.
Is it possible to replicate ColorPoint type constructions?
Yes, the new G2 Mtuft model uses Micro-Gauge to replicate ColorPoint constructions.
What is Micro-Gauge?
Micro-Gauge is used for ColorPoint type constructions and allows for a maximum of 6 rows to be tufted in the one gauge space. A maximum of 6 colours is possible.
How many packages of yarn are required to make a sample?
Only 1 package or yarn per colour is required.
What product widths are possible?
The Mtuft machine is available in three standard widths – 1m, 2m and 2.5m.
Does the Mtuft come with NedGraphics software?
The Mtuft includes NedGraphics Vision Tuft Advanced Controller software. This software makes it possible to create or modify NedGraphics .tft Vision Tuft patterns. The design format/output format is Open Tuft Format (.OFT) only. The NedGraphics license is valid for 12 months from the date of installation. License renewals after the initial 12 months period has expired are managed directly by NedGraphics.
Note: The NedGraphics we supply on the Mtuft is not the complete version that the design department, for example, would use. It only has machine outputs to suit the Mtuft so it shouldn’t be considered that the Mtuft version of NedGraphics can used other than to run the Mtuft.
Does the Mtuft come with conversion software?
Yes. This means designs made with photoshop, illustrator or another graphics program can be run on the Mtuft.
How fast is the machine?
The maximum speed for straight stitch varies from 20-30 stitches per second, depending on the machine model.
The maximum speed for shifted stitch is up to 10 stitches per second.
What pile height is possible?
Depending on the model chosen, the pile height ranges from 4mm – 75mm.
What type of primary backing is used?
Both woven and non-woven is suitable.
Does Modra have a system for backing Mtuft samples?
Yes, the Modra Sample Backing Press is used to apply a hotmelt backing product to the sample. Modra has a range of backing material available. To find out more, click here.
Is it possible to shear an Mtuft sample?
Yes, this is possible using the Modra Shearing System. To find out more, click here.
What are the power requirements for an Mtuft machine?
360-480V AC 50/60Hz 16A, 3 phase
What are the compressed air requirements for the Mtuft machine?
150 lit/min @ 7 bar or 5cfm @ 100 psi.
What is the environment and normal operating temperature for the Mtuft machine?
10-40 degrees Celsius, in a clean and dry environment (5-95% humidity, non-condensing).
Kibby – Axminster/Woven Carpet Sample Machine
Is it possible for Modra to run trials on the Kibby machine prior to my purchase?
Yes, we are happy to do this. To arrange for a trial, click here.
What is the maximum number of colours possible on the Kibby machine?
Up to 20 colours is possible.
How many packages of yarn are required to make a sample?
Only 1 package or yarn per colour is required.
What is a pegboard?
A pegboard is the frame used to create a sample on the Kibby machine. It is an aluminum board with a series of holes. The number of holes in the X and Y directions dictate the density of the finished sample.
What is the maximum sample size that can be made on the Kibby?
Pegboards for the older MK 1, 2 and 3 machines make a finished sample size of 450 x 450mm.
Pegboards for the newer G4, G5 and G6 machines make a finished sample size of 500 x 500mm.
What is the difference between a single pegboard and a double pegboard?
With a single pegboard, the following types of construction are possible:
- Cut
- Level-loop
- Cut-loop
With a double pegboard, the following types of construction are possible:
- Cut
- Level-loop
- Multi-height loop
- Cut-loop
What are the minimum and maximum pile heights?
Single pegboards are available as 4mm, 6mm or 8mm thick. The pegboard thickness and the depth of shearing will determine the finished pile height.
- 4mm Pegboard: from 4.5mm to 6mm
- 6mm Pegboard: from 6.5mm to 8mm
- 8mm Pegboard: from 8.5mm to 10mm
How do I work out what size pegboard to order?
Pegboard sizes are expressed as “holes per inch”. For example, a 7×8 pegboard will have 7 holes per inch in the X direction (horizontal) and 8 holes per inch in the Y direction (vertical). The number of holes in the X and Y directions dictate the density of the finished sample.
What are the different types of pegboards that are available?
Woven: rows and columns are in straight lines. Used for all types of woven carpets including Axminster.
Fractional Stagger: This board means it is possible to sample higher density product. The boards are available as a 7×11, 7×12 and 7×13. The Fractional Stagger pegboards have the same hole size as a 7×10 pegboard, but the holes are staggered slightly. This means you can use the same size needle and yarn used as you would on a 7×10 board.
Tufted: Rows and columns are in lines but are irregular in hole placement to replicate the irregularity of tuft placement in tufted carpets. A five hole pattern repeat is used to achieve the random effect. Due to this, in both the X and Y directions, the number of holes must follow the geometric progression of 1,6,11,16,21,26 etc. The start row and column for a tufted pegboard must be either 1 or 6 or 11 or 16 or 26 etc.
Tapistron: Rows and columns are ion lines but are formatted in a grid of two inch wide ‘Z’ to simulate the unique action of the CYP Tapistron machine.
Staggered: Rows and columns are in lines but with a staggered placement of the holes in the rows. Use a staggered pegboard for woven samples requiring a high yarn density. When identifying a pegboard as staggered, the pattern is stretched in the Y direction.
Offset: This board looks identical to the Staggered pegboard, but when identified as an Offset pegboard in the Kibby software, the pattern is not stretched in the Y direction. An offset board can be used for woven samples requiring a high yarn density without stretching the pattern.
Is it possible to sample for Wilton type constructions on the Kibby machine?
Yes, the maximum density is around 450 reed.
Is additional shearing of the finished sample required?
Most samples do not require additional shearing once the sample is removed from the pegboard. However, some yarn and patterns need additional shearing.
For this, we recommend the Modra Shearing System. To find out more, click here.
How long does it take to make a sample?
The answer to this will depend on how many colours and how complex the pattern is. However, a simple 2 colour design will take around 80 mins for a full board (500mm x 500mm sample size, Kibby model G5.300 & G6.300, 7×8 Axminster). The Kibby G5.200 model will make the same pattern in around 1.5 hours.
Does Modra have a system for backing Kibby samples?
Yes, the Modra Sample Backing Press is used to apply a hotmelt backing product to the sample prior to removal from the pegboard. Modra has a range of backing material available. To find out more, click here.
What pattern file formats are suitable to use with the Kibby?
Kibby MK 123 – .pat and .bmp
Kibby G4 – .pat and .bmp
Kibby G5 – .pat
Kibby G6 – .pat and .bmp
What yarn types are suitable to use on the Kibby?
Wool, synthetic, air entangled, twisted.
Generally speaking, if a production machine can manage the yarn, the Kibby should also be able to sample it.
What are the power requirements for the Kibby machine?
100-240V AC 50/60Hz 10A
What are the compressed air requirements for the Kibby machine?
For G5 model: 400 lit/min @ 6 bar.
For G6 model: 600 lit/min @ 6 bar.
What is the environment and normal operating temperature for the Kibby machine?
10-40 degrees Celsius, in a clean and dry environment (5-95% humidity, non-condensing).
Mtuft Mini – Single Needle Yarn Sample Machine
Is it possible for Modra to run trials on the Mtuft Mini machine prior to my purchase?
Yes, we are happy to do this. To arrange for a trial, click here.
What is the maximum number of colours possible on the Mtuft Mini machine?
One colour only on one package of yarn.
What type of primary backing is used?
Both woven and non-woven is suitable.
Is the Mtuft Mini suitable for artifical turf yarn?
Yes
What types of construction are possible on the Mtuft Mini?
It is possible to do either cut or loop only.
How fast is the Mtuft Mini machine?
The maximum speed is up to 16 stitches per second.
What product widths are possible on the Mtuft Mini machine?
Up to 500mm wide.
What pile height is possible on the Mtuft Mini machine?
Does Modra have a system for backing Mtuft Mini samples?
What are the power requirements for the Mtuft Mini machine?
For Rest of World: 220 volts, single phase.